Shipping Policy
Shipping Policy
Standard Shipping Across Belgium and the EU
We offer delivery on all orders. No hidden charges—what you see is what you pay.
Shipping Times
- Belgium: 1–3 business days
- European Union: 4–5 working days
Courier Partners
bpost, DPD, UPS, DHL
Order Tracking
All orders include tracking information for your convenience.
Bulk Orders for Clinics and Hospitals
If you need large quantities, contact us for custom delivery timelines and B2B pricing options.
Return & Refund Policy
30-Day Money-Back Guarantee
We want you to be completely satisfied. You may return your item within 30 days of delivery.
Eligible for Return
- Item must be unused, unopened, and in its original packaging
- Return request must be submitted within 30 calendar days of delivery
Not Eligible for Return
- Opened sterile packaging (e.g., unsealed surgical instruments)
- Used or damaged items
- Custom-engraved or made-to-order instruments
Return Instructions
- Email us at support@beluxsurgical.com with your order number
- We will provide a return form and full return instructions
- Ship the item back to our return address (return shipping is the customer’s responsibility)
Refunds
Once we receive and inspect the item, a refund will be processed within 5 business days.
Quality & Compliance
- CE-marked under the EU Medical Device Regulation (MDR)
- Sterilizable and reusable, unless otherwise stated
- Manufactured according to ISO and global medical quality standards
Product Page Messaging
- Delivery in Belgium & EU
- 30-Day Money-Back Guarantee
- CE-Certified Surgical Instruments